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SHIPPING, RETURNS & POLICIES

CUSTOMER CARE

At BŌKEN, we are dedicated to providing exceptional customer service and support to ensure your watch-buying experience is as seamless as possible. Our commitment to you extends far beyond the purchase; we are here to assist you every step of the way.

 

Our Customer Care Promise:

  1. Expert Assistance: Our knowledgeable customer care team is available to answer all your inquiries, from helping you choose the perfect watch to addressing any post-purchase concerns.

  2. Warranty: Your satisfaction is our top priority. If your watch is within it's 2-year warranty period, our skilled technicians will ensure it's restored to its prime condition.

  3. Easy Returns: We offer a hassle-free return process. If, for any reason, you're not satisfied with your purchase, our 30-day return policy ensures a straightforward and swift resolution.

  4. Online Support: Our website features an extensive FAQ section to address common questions. Feel free to explore these resources at your convenience.

  5. Contact Us: Should you need personalized assistance, our dedicated customer care team is just a click or call away. Reach out to us through our Contact page, and we'll respond promptly.

  6. Product Care: Discover valuable tips and guidance on how to care for your watch to ensure its longevity and performance. We want your timepiece to stay as impeccable as the day you received it.

  7. Community: Join our watch enthusiast community and connect with like-minded individuals on Facebook or Instagram. Share your experiences, questions, and insights with fellow watch enthusiasts.

  8. Subscribe: Stay informed about the latest trends, releases, and exclusive offers by subscribing to our mailing list. Be the first to know about exciting developments in the world of watches.
     

BŌKEN is committed to delivering watches that not only meet your expectations but exceed them. We value your trust in our brand and are dedicated to providing the highest level of customer care.

Your time is precious, and we are here to ensure your watch enhances every moment. Thank you for choosing BŌKEN.

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